BPO has evolved into a strategic advantage, providing businesses with the flexibility to remain competitive and resilient ...

The country’s trade with this major US tech hub remained stable over the years, mainly propelled by the business process ...

The business process outsourcing (BPO) market is growing at an unprecedented rate as technological advancements transform traditional BPO models to keep up with evolving business needs.

Logix BPO, the premier independently owned business process outsourcing and contact center company in Cebu, Philippines, ...

The Indian business process outsourcing (BPO) industry has undergone a tectonic shift from traditional call center operations to an artificial intelligence (AI)-driven approach delivering high ...

We are excited to engage with CX leaders at CCW and showcase the industry’s leading AI technology and best practices,” said ...

Unlike traditional AI, agentic AI can assess a situation, make decisions, and take independent steps to resolve problems - capabilities that are now being baked into BPO processes ...

“Times may be tough, but our State of UK Business Process Outsourcing report reveals a level of optimism we didn’t really ...

Under Mr. Ohashi’s forward-looking leadership, Altius Inspiro is equipped to redefine the BPO industry with a digital-first approach that blends technological innovation, operational excellence, and ...

The new CEO will replace Anthony Godley, the former CEO, bringing decades of industry experience to the position.

THE Contact Center Association of the Philippines (CCAP) has pledged heightened vigilance following the recent shutdown of ...