Final Thoughts on AI's Evolution in KPO & BPO AI is no longer a futuristic concept—it is an ongoing transformation shaping the global outsourcing industry. While some roles will become obsolete ...

Empowering IT, BPO, and KPO Leaders: Cutting-edge Technologies for Proactive Communication and Superior Client Relationship Management in an Era of Industry Convergence Collaboration and partnerships ...

will be able to convert Sri Lanka into a reservoir of global-class BPO Talents and help the nation actualize its potential as hotbed of BPO and KPO.

Further, while indicating that its survey was one of the "most comprehensive" done by anyone, anywhere, in the global IT/BPO/KPO space, SLASSCOM also suggested that the 2012 survey process had ...