That, in turn, helps pinpoint potential issues on the horizon and improves customer decision-making, maximizing those moments-that-matter interactions and the customer objectives of the business. In ...

Customer journey maps can’t fix all of these problems ... Having a visual representation of the customer journey helps your business better understand all that goes into engagements with ...

but let's revisit what a customer journey map really means for your business. It means that you understand your customers' interactions with your business. It means you know their preferred ...