On June 17, SAP released the latest release of mySAP Customer Relationship Management (mySAP CRM) at SAPPHIRE '03, the firm's international customer conference. The latest version (4.0 ...

There’s no doubt the future of customer relationship management (CRM) lies in the cloud. IDC predicted the value of new, on-premise installations would drop from 65% of the market in 2013 to 38% ...

Buying $1000 In CRM: If an investor had bought $1000 of CRM stock 15 years ago, it would be worth $11,841.59 today based on a ...

Salesforce Inc. CEO Marc Benioff credits a pivotal 2010 conversation with Apple Inc. co-founder Steve Jobs for shaping the ...

Over the past decade, Customer Relationship Management (CRM) has become the bridge by which vendors get, keep, and grow customers. In turn, these relationships translate into increasing Return on ...

Rethink how your business creates great customer experiences. With RingCX’s intuitive, efficient, AI-first contact center, you’ll serve customers more efficiently with less effort. Read our product ...

The following topics are, among others, covered in the course: Introduction, overview, basics, and methods of CRM and DiMa Concepts and tools of CRM and DiMa (customer experience management, journey ...

We’ve had an interesting decade so far, to say the least—but amid the pain and disruption of recent years, the CRM industry has proved resilient. And while we could all do with a bit more boredom, ...

47% of total CRM software revenue in 2014 was generated from SaaS-based CRM applications. Salesforce (NYSE:CRM) leads the worldwide CRM market with 18.4% market share. Salesforce, Microsoft and ...