As a result, many SMBs have implemented customer relationship management (CRM) solutions at lightning speed, and it’s no secret why. Those that have capitalized on these advanced solutions to improve ...

Incrementalism vs. disruptive innovation was a big topic that came up during the first panel of the CRM Playaz "What is CRM in 2025" series. Are Generative AI and Agentic AI revolutionary enough to ...

Web-based CRM solutions are flexible and customizable. They can handle everything from inventory control and lead tracking to sales forecasts and marketing campaigns. Customers are even able to ...

XML, SOAP, UDDI and WSDL are not generally associated with fun and games, but a Los Angeles-based company named YaYa has developed an application that combines play ...

In my last article, I provided an overview of social CRM and walked through a core use case -- customer service (see How Social CRM Improves the Customer Service Lifecycle). In this post ...

Ticket-Web has two main product lines: Entree Tickets and Entree CRM. Entree Tickets is a multilingual, multicurrency online ticketing system with Web services interfaces to other applications.