The Ohio Department of Administrative Services says the Next Gen. 911 technology also has text messaging available. The new ...

Call center firm Teleperformance SE is rolling out an artificial intelligence system that “softens English-speaking Indian ...

Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient ...

Founded in 2020 by Maxim Serebryakov, Shawn Zhang, and Andrés Soderi, Sanas develops software that transforms a speaker’s accent in real time, significantly enhancing communication in various sectors.

Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its ...

Will AI make call center jobs obsolete? The question has sparked a strong debate amongst industry leaders. One of the foremost predictions is that AI will soon eliminate the need for incoming ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Jackson was also recognized for “Highest Customer Service – Business to Business (B2B) Industry,” was named a finalist for ...

US Sens. Mazie Hirono (D-Hawaiʻi) and Dan Sullivan (R-Alaska) have introduced the Representing VA with Accuracy (REP VA) Act, ...

NASHVILLE, Tenn. (WZTV) — Tennesseans may pay more for their phone bills if a 911 rate hike gets approved. Critics argue ...