Call center firm Teleperformance SE is rolling out an artificial intelligence system that “softens English-speaking Indian ...

The Ohio Department of Administrative Services says the Next Gen. 911 technology also has text messaging available. The new ...

Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient ...

In a new report from Bloomberg, Teleperformance shared that it invested $13 million in Sanas, an AI startup. Sanas has ...

Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Jackson was also recognized for “Highest Customer Service – Business to Business (B2B) Industry,” was named a finalist for ...

US Sens. Mazie Hirono (D-Hawaiʻi) and Dan Sullivan (R-Alaska) have introduced the Representing VA with Accuracy (REP VA) Act, ...

NASHVILLE, Tenn. (WZTV) — Tennesseans may pay more for their phone bills if a 911 rate hike gets approved. Critics argue ...

The trio was inspired by a fellow student’s frustrating experience working in a call center. “Max and Shawn’s friend, Raul, who had to return to Nicaragua to support his family, faced accent ...