The Ohio Department of Administrative Services says the Next Gen. 911 technology also has text messaging available. The new ...

Call center firm Teleperformance SE is rolling out an artificial intelligence system that “softens English-speaking Indian ...

In a new report from Bloomberg, Teleperformance shared that it invested $13 million in Sanas, an AI startup. Sanas has ...

Founded in 2020 by Maxim Serebryakov, Shawn Zhang, and Andrés Soderi, Sanas develops software that transforms a speaker’s accent in real time, significantly enhancing communication in various sectors.

Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

US Sens. Mazie Hirono (D-Hawaiʻi) and Dan Sullivan (R-Alaska) have introduced the Representing VA with Accuracy (REP VA) Act, ...

NASHVILLE, Tenn. (WZTV) — Tennesseans may pay more for their phone bills if a 911 rate hike gets approved. Critics argue ...

The trio was inspired by a fellow student’s frustrating experience working in a call center. “Max and Shawn’s friend, Raul, who had to return to Nicaragua to support his family, faced accent ...