As Helene barreled through the Upstate, every second mattered. Hundreds of calls for help were flooding 911 centers, and ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

A new artificial intelligence startup is addressing the frustrating experience patients can have when calling a health plan ...

A 29-year-old call center agent died after becoming a victim of hit-and-run. The incident happened along Quirino Highway in ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Observe.AI has officially launched VoiceAI agents, a solution designed to ...

Will AI make call center jobs obsolete? The question has sparked a strong debate amongst industry leaders. One of the foremost predictions is that AI will soon eliminate the need for incoming ...

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in ...

NYSEG has launched a pilot training program aimed at improving customer service by reducing call transfers and enhancing ...