The cluster box was there but it didn’t include the Wells' address. “The post office is pointing fingers at the builder and the builder is pointing fingers at the post office,” Karl Wells said.

A USPS spokesperson said when applicable, customers, apartment property management and homeowner associations are responsible for maintaining cluster box units.

Then, without telling us, the post office changed the locks on the old, busted mailbox and within two days, Braman said it was replaced with a brand new box. We found out it was USPS who fixed ...

Between May 2023 and January 2025, 84 repair tickets were submitted for cluster box units in Houston due to theft, break-ins, vandalism, lock replacements, and other maintenance issues.

MENTOR, Ohio — A simple box that might look more at home in an apartment building is what the U.S. Postal Service says is the future of daily mail delivery. "We've gone to all Cluster Box Units ...

The U.S. Postal Service is starting to push for centralized “cluster” mailboxes in single-family subdivisions. Here are five things to know about the issue. 1. It's official policy The U.S ...