Users in general, and particularly first-time users, are always complaining about the quality of online help. For decades, no matter how big or small the company, online help has been spotty at ...

When it comes to hiring someone for a service online, it can feel like a gamble. Consumers face risks, and so do the workers ...

Dear readers, The Durango Herald is excited to introduce Harold the Helper, a new AI-powered chatbot designed to improve ...

Bots designed to help users see more content increase the number of people users connect with but also decrease the interactions between people. Advertisement Article continues below this ad In online ...