A sole focus on technology will not be enough if meaningful and measurable business process improvement is the goal. The first law of process improvement is to focus on customer CTQs — specific ...

Celonis has made its name as a process discovery company, helping companies understand the way work flows through its systems to expose inefficiencies, but up until now the company has left it to ...

Modern tools are helping businesses automate their processes without knowing programming languages. Putting this power into the hands of people at the forefront of the business is a great idea – who ...

After more than a decade of positive economic growth, all too many UK companies have become bloated with unwieldy bureaucracy and inefficient business processes that are slowing down innovation. While ...