"Business transformation" is a hot topic in all sectors at the moment.And it's easy to understand why organisations are willing to embark on long term, multi-million dollar projects in order to ...

Digital transformation has long been used as a form of executive shorthand for the idea of exploiting technology to make-over a company that is struggling to adapt to a changing business environment.

It's time to take stock of how you’re progressing (or not progressing) against the digital transformation goals you laid out at the start of the year. We’ve just closed out the first quarter of 2019.

In the rapidly evolving world of technology, digital transformation initiatives are increasingly complex, which necessitates a strategic approach that is both agile and anticipatory. In this article, ...

Every contact center transformation begins with inspiration, an identified need, a promise of improved efficiency, or improved customer engagement in mind. Excitement builds across the organization as ...

Seeking to boost productivity, efficiency and profit, many companies are seeking to implement digital transformation projects. Some projects involve sweeping changes that include automation of ...