Digital beings are coming into parity with the way humans think,” says Chetan Dube, an AI pioneer and the CEO of Quant.

An empathetic experience can still be delivered with the right mix resources, as long as businesses meet clients wherever and ...

Businesses are facing challenges in realizing returns on AI investments, as models excel in complex tasks but struggle with ...

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

As customer expectations rise and digital interactions multiply, organizations are racing to integrate AI into their customer experience (CX) strategies. Yet, despite growing tech budgets, many CX ...

If you're a leader in a people-based business and considering replacing your team with AI, you're making a critical mistake.

AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. But to avoid frustrating users, businesses must ensure the following things. AI has become essential in ...

Liveops reports that AI significantly transformed the 2025 holiday shopping experience, enhancing speed but highlighting the ...

EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its ...