In my last article, I provided an overview of social CRM and walked through a core use case -- customer service (see How Social CRM Improves the Customer Service Lifecycle). In this post, I want to ...

Revolutionizing Small Business Operations with Launch 360 Epsom, United States – November 27, 2025 / Launch 360 / Launch 360 ...

Customer expectations in 2025 are higher than ever. In a hyper-personalized, data-driven economy, businesses must evolve beyond traditional customer service methods. One of the smartest moves an ...

In the legal sector, strong relationships between a law firm and its clients are essential. As clients increasingly expect efficient digital interactions, firms are exploring new tools and ways to ...

A CRM can be transformed from a simple client tracking tool into a powerhouse of growth that fuels your success while keeping ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Investing in the right CRM for M&A is critical to ...

Microsoft has invited software developers from 400 companies to participate in a community technical preview of the next version of its CRM product, Dynamics. Announcing the preview on Thursday, ...

This innovative offering introduces a novel suite of capabilities designed to democratise CRM for MENA businesses by empowering all teams engaged in customer-centric operations Manama: Zoho, a leading ...

The decentralized web, or Web3, is often touted as the future of the internet. With its emphasis on community ownership and decentralized governance, it has the potential to create a more equitable ...

As professionals who specialize in sales management training, we hear constant complaints from salespeople and their leaders that they are overwhelmed by their customer relationship management tools ...