When it comes to the allocation of hardware resources, one thing that usually gets the short shrift is the help desk. After all, it’s not like the help desk is tied to an application that a business ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

SEATTLE--(BUSINESS WIRE)--SkyKick (www.skykick.com), a global provider of cloud automation and management software for information technology services providers (ITSPs), today announced major upgrades ...

The Cloud Desk connects you with knowledgeable Comcast Business Cloud Desk agents for consultation and recommendations on how to harness the power of cloud-based Software as a Service (SaaS) and ...

For IT environments where a cloud-based service desk makes the most sense, LANDesk Service Desk as a Service provides one of the most feature-rich IT service management cloud solutions available. For ...

Wouldn't it be nice if your employees actually asked you this question before they went off and signed up for a cloud service or deployed a new app to a cloud platform? If they did ask would you know ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, the leading voice-enabling and cloud contact center platform solution for ServiceNow, today announced the recent selection of its platform by Morgan & Morgan, ...

Massachusetts' Amherst College is refreshing its help desk with a cloud solution from Samanage. The college's IT department supports 1,800 students, 200-plus faculty members, a dozen teaching and ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

“Our mission is to make DevOps as autonomous as it is secure,” said founder and Chief Executive Venkat Thiruvengadam. “We’re ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

Ticketing software for help desks is a critical component for companies seeking to deliver superior customer support. Such software enables businesses to manage and coordinate customer requests ...