The General Services Administration on Monday announced two Technology Modernization Fund awards for IT modernization projects focused on customer experience. Through the TMF, the agency has allocated ...

The White House released details about two cross-agency customer experience projects meant to improve how the government provides benefits and services in the latest update on the President's ...

Mobile Customer Experience Mobile customer experience is a high priority, but many organizations are struggling. Here are 4 reasons your mobile channel might be off track and what you can do about it.

Whenever you design a sample for a CX project, you lay an indispensable foundation for creating reliable and functional insights for your organization. For too many, improving customer experience ...

Over half of the organisations that participated in a recent Gartner survey said they planned to increase their customer experience (CX) budgets to support analytics. However, for those with lower ...

Having technologists on the team assessing potential projects and active TMF investments has been a key change over the past year, program leaders told FCW. Last week, the Office of Management and ...

Last week, the Office of Management and Budget and General Services Administration announced that $100 million from the Technology Modernization Fund would be designated for projects tied to customer ...

White House on deep blue sky background in Washington DC, USA. (Image credit: Getty Images) The Biden administration has launched nine new ‘life experience projects’ that are intended to improve ...

Customer engagement is a top priority at businesses—and for good reason. Consumers say they will tolerate three bad experiences before leaving the company for good. That may help to explain why 65% of ...

Unfortunately, all that passion doesn’t translate to a sustainable customer experience strategy. What happens when companies scale? Here are some ways entrepreneurs typically fail at customer ...

When thinking of companies that deliver outstanding customer experiences, some old champions might come to mind: Barnes & Noble, Zappos.com, Apple, Amazon.com, for instance. But what is it that makes ...

Get the latest federal technology news delivered to your inbox. The White House released details about two cross-agency customer experience projects meant to improve how the government provides ...