Last week, the U.S. Court of Appeals for the Third Circuit concluded that the TCPA’s definition of “automatic telephone dialing system” (or “ATDS”) includes all dialing equipment with the present ...

Some government officials will soon be able to work on-call shifts from home as artificial intelligence (AI) will handle most ...

Get your dialing fingers ready Sonoma – they’re about to get a little busier. That’s because beginning Oct. 24 some California area codes – including Sonoma County’s – will be moving to a 10-digit ...

Historically, call center managers struggled to identify for the best time to initiate a new dialing attempt while an agent was still occupied such that the next successful connection came as close as ...