Collaboration and information technology management software firm GoTo Technologies Inc. said today it is launching IT help desk functions within its GoTo Connect unified communications-as-a ...

While trying to automate help desk functions isn't new, Console differentiates itself from existing competitors — including Moveworks, which was acquired by ServiceNow in March for $2.85 billion ...

For the help desk function, conversational AI agents can talk to cognitive computing agents. IT users can troubleshoot computer and software problems without leaving their desks.

Recent attacks on retailers, including Marks & Spencer and Co-op, reveal critical gaps in identity access management and help desk functions. Ian Thornton-Trump, CISO at Inversion6, said these ...

And this is just one example. Take into account the aforementioned 30% to 50% of other repetitive Level 1 help desk functions, and you’ve got something you can really take to the bank.

One of the biggest benefits of AI for the help desk and overall IT support function is that it can “remove the manual overhead associated with high-volume, low-value service desk activities ...

The suite automates help desk functions such as trouble ticketing, manages assets and changes across desktops, and lets network managers track service-level agreements against IT performance.

Banckle has released Help Desk plugin for Drupal websites which will integrate user Banckle.Helpdesk account to their Drupal websites and will allow them to add ticket capture form on Drupal website ...

ServiceNow, a maker of help desk and other information technology department software for big businesses, has officially moved its headquarters from San Diego to Santa Clara. The relocation was ...