You know the importance of having great customer support. As a young company, you take pride in this—it’s what separates you from industry giants. You’re able to give your customers the individualized ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Norse Mail users may request an email alias in addition to their normal @luther.edu address. An email alias gives your Luther email inbox another address through which mail can be sent and delivered.

For the last several weeks, our Help Desk email inbox has been inundated with questions from readers like yourself hoping to make sense of the technology in your life. And once again, we’re here to ...

I've seen lots of threads, and looked at quite a few products today, and they all seem to suck in various ways. Our current software is being EOL'd and they've quoted a crazy amount to upgrade it. I ...