Originally published by Bernard Marr on LinkedIn: IT Service KPI Examples: How Do You Measure IT Service Delivery? The benefits of measuring IT service delivery are clear. If you resolve a customer IT ...

Effectively using data has become increasingly important in 21st century business. The ever-increasing capabilities of desktop and laptop computers along with radically decreasing data storage costs ...

Keeping track of key performance indicators (KPIs) is vital to the success of any business – and every department, including human resources (HR), should be utilizing these metrics. HR KPIs are the ...

There's an old and oft-cited saying in business: “If you can measure it, you can manage it.” Measurable results, it is widely accepted, enables clearer visibility of performance and provides valuable ...

There’s only one KPI I’d like to talk about. It’s not on a whiteboard. It doesn’t show up in Quickbooks. It reveals itself in the resistance and pushback of people close to you. That unexpected ...

ONE Record: A path forward IATA’s ONE Record standard offers a way out of this cycle. It replaces fragmented, message-based ...

A Key Performance Indicator (KPI) is a way to evaluate how well a person or business is doing in reaching their goals. They can help gauge the success of an organization, specific department, project, ...

In Software Modeling Goes Mainstream, Ed Sperling recently wrote how chipmakers are applying use case modeling techniques to better understand the interactions between software and hardware and how ...

Every С-level manager knows how it feels to be buried under dozens of key performance indicators (KPIs) and bombarded with numbers from dashboards. After repeating the ritual of data collection and ...