Oracle's ORCL strategic expansion of its cloud partnership with Amazon AMZN-owned Amazon Web Services (“AWS”) appears ...

Oracle is one of the world's leading enterprise software vendors. Its data management system is ubiquitous in organizations worldwide. Its acquisition of InQuira, RightNow and Endeca, all in 2011, ...

Oracle sees a need for companies to provide a high-value, differentiated customer experience online and in the contact center. It's betting InQuira's solutions will improve customer service and ...

Think back to March 2020. The arrival of the pandemic disrupted your home and work lives as public and private organizations struggled to implement virtual solutions to keep work, school, and the ...

It’s exciting to see the news of yet another acquisition in the world of customer service with the announcement of Oracle’s intent to acquire RightNow. Today’s contact center ecosystem is complex, and ...

US government agencies needing high levels of information security can upgrade to use the latest cloud technologies to run their applications, thanks to a pair of new cloud infrastructure regions from ...