A greater share of organizations that use process improvement methodologies than those who do not say they have seen major improvement in HCAHPS scores or other patient experience performance ...

PROCESS IMPROVEMENT TOOLS AND METHODS AI holds transformative potential across Army operations—from logistics and maintenance ...

Process improvement is about identifying and addressing inefficiencies that waste resources and add cost. Analysis is carried out to determine which processes and process steps are value-adding or non ...

Lean Six Sigma is a structured, data-driven approach to quality and waste reduction that integrates seamlessly with Agile, ...

The Army has employed a variety of techniques for continuous process improvement (CPI) for many years. Some have resulted in projects that saved the Army millions of dollars, while other efforts have ...

In the early 2000s, Motorola struggled with product defects and a decline in customer satisfaction. To improve its business processes and regain its competitive edge, Motorola turned to Six Sigma.

The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...

Achieving a patient experience culture of excellence at healthcare organizations means having a dedicated chief experience officer to manage patient experience, and using process improvement ...

The most important paradigm shift that needs to occur to successfully embed CI into the DNA of the organization is to change people’s mental model such that they stop thinking of improvement work as a ...

With business growth (revenue growth and adding more customers, products and services), everything becomes more complex. When left unchecked, fractures begin to appear, and soon things start to break.