Cloud SLAs often fall short of enterprise needs. Learn how CISOs can assess, mitigate and manage SLA gaps using risk frameworks, compensating controls and multi-provider strategies.

I've never had to write an SLA document before and was wondering if anyone could give me a sample SLA doc for their virtualization or storage environments (FC/iSCSI). I have a nice sample one from SUN ...

Many IT administrators aren’t comfortable handing over control of the most critical security components of their infrastructure. But in recent years, security outsourcing has become a popular and ...

As digital infrastructure becomes more interconnected and performance-sensitive, protecting against SLA breaches is no longer optional, it’s part of prudent investment management In the data center ...

As part of the college’s mission to support excellence and innovation in teaching, learning, and scholarly and creative work, CMDI offers the community technology-rich, flexible, and reliable learning ...

Microsoft is planning to bump up its service-level agreement (SLA) uptime assurance for users of the Azure Active Directory service to "four nines" per month, or 99.99 percent, starting on April 1.