BMC Thursday positioned itself to lead the market in cloud-based service desk technology when the company announced it had partnered with Salesforce.com to deliver its IT management software the Force ...

The U.S. Customs and Border Protection has announced plans to launch a competition for a contract to provide technology service desk operations support services for its Office of Information and ...

A high-level description of services provided by the Technology Help Desk. The responsibilities of the Technology Help Desk When and how to contact the Technology Help Desk. The incident/case process ...

General Dynamics IT has secured a five-year, $110 million contract with the Veterans Affairs Department for around-the-clock service desk support. The five-year contract will support 500,000 VA ...

The U.S. Customs and Border Protection agency uses this procurement to ensure its offices and agencies can connect to IT systems. The U.S. Customs and Border Protection agency has given industry a ...

Whether running a startup or a more established outfit, small business owners have a lot to think about. When help is on hand in the form of automation tools, small businesses have a chance to improve ...

The Department of Veterans Affairs has awarded General Dynamics Information Technology a potential five-year, $230.9 million contract to provide information technology support services for ...

BMC and Salesforce.com partner to deliver BMC’s Service Desk Express on Force.com platform. BMC Thursday positioned itself to lead the market in cloud-based service desk technology when the company ...