Traditionally, customer service was confined to phone calls and emails. However, the advent of social media has shifted this paradigm. Platforms like Facebook and Instagram now serve as touchpoints for customer interactions. This shift is driven by the ...

Microsoft’s FUSE Labs has announced it is killing So.cl (or just plain Socl), a multimedia-infused social network and search tool positioned as a complement to Facebook, Twitter, Pinterest, Tumblr and other more established social services. The So.cl ...

X Social Media says it has used the "X" mark to advertise services identical to those offered by X Corp. for at least eight years. By Winston Cho X Corp. has been sued for copyright infringement, wrongful termination and employment discrimination since ...

"Social media has become less social," said Kyle Chayka in The New Yorker. In its heyday, "Facebook was where you might find out that your friend was dating someone new, or that someone had thrown a party without inviting you." But today's version of ...

Mental health experts, regulators, and many internet users themselves have called out the damage that social media can do to mental health. Must it addict, inflame, and depress us? A new social network called Maven aims to offer a healthier alternative ...

Today's adolescents represent the first generation of social natives (who grew up in the age of the social, participatory web; differing from digital natives, who grew up before the rise of social networks).

Social media platforms like Youtube primarily serve as a communication channel to share ideas and information, whereas social networking sites focus on creating and maintaining relationships. Since social networking sites began in 1995, we’ve seen the ...