To ensure the best possible product introduction, I have relied on user and usability testing for a wide range of tech products that I've worked on. During that time, there have been many best ...

Testing with real users before launch ensures technology and processes actually work. Do not skip this part of change management.

Heuristic evaluation and usability testing are two of the most established methods to evaluate software for usability. When in doubt, one is the winner.

Usability testing shows how well a solution meets people's needs and highlights areas for improvement. Here are seven areas to watch.

Among other examples, the document reveals that in rare occurrences during testing, the model's Advanced Voice Mode unintentionally imitated users' voices without permission.