To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

This is where KPO stands apart. From process to judgment BPO is built on repeatability. Contact centers, finance operations, ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Your IT-BPO career starts at SM Center Muntinlupa. In collaboration with Technical Education and Skills Development Authority (TESDA), Department of Labor and Employment (DOLE), IT and Business ...

In an era where global businesses are relentlessly seeking efficiency, scalability, and cost reduction, Business Process ...

One in five US and UK employers now use generative AI tools for initial candidate interviews, making AI-based hiring ...

Good morning, tech fam; here are some quick tech updates for you to catch up on! What’s New Today: MIT’s 3D chip breakthrough uses GaN transistors on silicon, e ...

Big, complex, hairy workflows, meet agentic AI! Why Capita's CEO calls the BPO market "ground zero" for Salesforce's ...

OPTIC, Senegal’s leading organization for tech professionals, has worked for three years with the Netherlands Trust Fund (NTF) V project at ITC to improve its services. Together we’ve improved Senegal ...

The turnout was impressive for a party that has failed to win a single seat from Delhi in parliamentary and Assembly polls ...