Understanding your customers is now a basic requirement. To stay ahead, you need to anticipate their next move, and that''s ...

Rocket CRM, a customer relationship management platform focused on serving small to medium-sized enterprises (SMEs), has ...

Find the right customer relationship management solution for your small business with this step-by-step guide to comparing ...

Customer engagement is evolving into a seamless blend of intelligent personalisation, real-time data use, and consistent ...

I can see the appeal of reaching out to a company through a hashtag or @ message, especially with customer service issues.

Salesforce’s CRMArena-Pro test reveals state-of-the-art models—including GPT-4o—fail to meet critical enterprise needs in CRM ...

Salesforce (NYSE:CRM) recently announced a collaboration with Skillsoft to integrate AI-powered upskilling into its platform, ...

Scientific Games' Lori Szymanski knows her way around customer relationship management, having launched CRM programs for 11 ...

Locks & Architectural Solutions, a business of the Godrej Enterprises Group—one of India’s most trusted organisations—today announced the launch of its Service CRM, a unified, pan-India after-sales se ...

The Veeva Commercial Summit 2025 highlighted the latest innovations connecting sales, marketing and medical — including Veeva AI.

Having started with customer service tools, the partnership has now grown to entail most of the Salesforce platform as ...

Over the past year, the company has introduced more than 2,000 updates, most of them small but collectively significant. These updates aim to simplify customer engagement and automate key marketing ...