A new paid leave program for city workers is causing "unintended consequences" at Denver's 911 call answering center, with ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

EverConvert has expanded its focus on specialized legal intake services, aiming to streamline how law firms manage incoming ...

According to a press release, House Bill 349, also known as the Call Center Protection Act would require notification of ...

Officers from Pattaya City Police Station and the Chonburi Transnational Crime Suppression Unit arrested a Chinese national ...

This place used to be a hub of deceit where victims were tricked daily - but not anymore. We bought the building, cleaned it ...

The Department of Innovation and High Performance is already in full swing, bringing a new city website and non-emergency ...

The Trump Organization launched Trump Mobile on Monday, according to Reuters. The new wireless service targets conservative ...

For a strange smell in the air, a power outage, or any other non-life-or-death emergency, who are you going to call? Not the ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls ...

Police arrested a 20-year-old woman named Thanaporn for her involvement in a call center scam that defrauded a victim of ...

THE Bureau of Internal Revenue (BIR) is seeking a higher budget for 2026 to “increase efficiency in tax collection.” Internal Revenue Commissioner Romeo D. Lumagui Jr. said during a forum last ...