By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

Research reveals that driven by overwhelming’ demand, advanced artificial intelligence will drive more personalised, ...

With aligned processes and customer touchpoints, you can gain a more accurate picture of what’s working (and what’s not) ...

From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

SSA Commissioner Frank Bisignano says the agency will roll out new tech and provide better customer service to beneficiaries ...

Artificial Intelligence (AI) will augment and enhance aviation sector taking personalisation to the next level for the ...

Ford is recalling more than 1.124 million vehicles, according to the National Highway Traffic Safety Administration. For a ...

Virgin Atlantic CEO praises India's tech transformation, announcing a 7-year AI-driven deal with TCS for operational ...

AI agents are, at their core, software programs that interact with their environment, collect data, and autonomously perform tasks to meet predetermined goals. They represent an evolution from ...

Klarna replaced 40% of its staff with AI, touting savings. However, customer dissatisfaction surged because the AI couldn't ...

Lufthansa is extending its postponement of flights to Ben Gurion Airport until June 22, the airline announced Tuesday.

More than 300,000 transactions were recorded on the West Virginia Turnpike during the 2025 Memorial Day holiday weekend.