By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Salesforce Inc. said the use of artificial intelligence tools internally has allowed it to hire fewer workers, another ...

Research reveals that driven by overwhelming’ demand, advanced artificial intelligence will drive more personalised, ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

Coinbase suffers major data breach impacting over 69,000 customers, potentially costing $400 million, due to bribed Indian ...

Storch was incensed. Nothing was resolved. She believed she should not lose out because Verizon’s system is unable to honor ...

Klarna replaced 40% of its staff with AI, touting savings. However, customer dissatisfaction surged because the AI couldn't ...

Adidas recently came under a cyberattack where bad actors gained access to “certain” customer data, according to a post on ...