The City of Cape Town’s Mayoral Committee Member for Economic Growth, Alderman James Vos, proudly announces that over 10 427 … The City of Cape Town’s Water and Sanitation Directorate remains ...

Pure-play business process service providers, including Firstsource Solutions Ltd, Genpact Ltd, WNS (Holdings) Ltd, and ExlService Holdings Inc., are expected to be better at navigating GenAI and ...

Uganda’s plan to become part of a major player in the international Business Process Outsourcing (BPO) has been boosted with a commitment from a leading player willing to invest in the long-term ...

Malhar Shah used AI tools like ChatGPT and Gemini to score his résumé on a scale of 10. He said the AI helped him improve the wording and formatting of his résumé. However, the feedback from ...

But what does this imperative mean for the Business Process Outsourcing (BPO) sector? What role can BPO-based solutions play in helping businesses achieve greater sustainability? How can ...

The BPO’s board of trustees unanimously approved a three-year contract extension for the BPO music director that takes effect when her current term ends after the upcoming 2025-26 season.

Last year, Government announced the removal of the tax on gratuities for workers in the tourism industry, and the GSAJ is adamant that this should be extended to BPO workers. Speaking during the ...

Overall, the BPO, under Zander’s masterful direction and Booth’s evocative performance, delivered a concert that was emotionally resonant and musically exquisite. The pairing of Strauss and ...

Two boys, ages 10 and 15, were injured at a northwest Atlanta apartment complex shortly before 1 p.m. Resident Necole Pruitt said she called 911 after hearing gunfire.

Retention and engagement of talented agents able to handle the pace that comes with an always-on, high pressure, customer-centric work environment in service of international markets is fundamental – ...

Mail to Canada is set to resume on Monday, after the country’s federal labour relations board ordered its postal staff to return to work. The BPO advised customers to plan for deliveries from ...