To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business process outsourcing sector.

The Gadsden City Council approved an agreement with the Etowah County Communications District to integrate emergency dispatch ...

The changes are the latest sign of the agency’s struggle with website crashes, overloaded servers and long lines at field ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls ...

AT&T's Pueblo call center. which opened in 2006, will close in June when the lease expires on its building. The closure is part of a company-wide effort to streamline operations. Eighty-three ...

As India's digital transformation accelerates, Call Center Solutions for Small Businesses are becoming an indispensable tool for entrepreneurs looking to scale sustainably while offering fast ...

The winners of the BTN Group’s third annual Business Travel Sustainability Awards were unveiled today, on Earth Day, with suppliers, travel teams and individuals recognized for their achievements.

Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals ...

Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.