Customer engagement is evolving into a seamless blend of intelligent personalisation, real-time data use, and consistent ...

Having started with customer service tools, the partnership has now grown to entail most of the Salesforce platform as ...

Salesforce Inc. (NYSE:CRM) is a cloud-based software company that provides customer relationship management (CRM) services.

Pragmatic Solution is enhancing its Player Account Management (PAM) platform through a partnership with Xtremepush ...

I can see the appeal of reaching out to a company through a hashtag or @ message, especially with customer service issues.

Salesforce drives growth with AI-powered Agentforce, expanding margins and CRM leadership. Read more on CRM stock and its buy ...

The study, led by a Salesforce researcher, found agents had a 58% success rate on simple tasks and a 35% success rate on ...

The construction industry is currently experiencing a digital transformation, and the roofing sector is no exception to the ...

Commercial solutions entails vertically integrated customer relationship management, or CRM, services and end-market data and analytics solutions mainly through its CRM and add-ons. Vault CRM is ...

To tackle this, it built the CRM's interface into existing tools like Microsoft Outlook and Salesforce. The first part of the solution involved putting customer and policy data into one easy-to ...