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  1. I don’t have a mobile number. Why can’t I use my landline or VOIP ...

    As this is an essential part of our security to authenticate Sampler accounts, users require a valid phone number connected to a mobile network in order to claim samples.

  2. Why have other people matched with samples and I haven't?

    At Sampler, we work hard to find great samples that are personalized to you! Based on the information you provide us in your profile and while answering questions, our algorithms will …

  3. Comment puis-je m'inscrire pour recevoir des e-mails de Sampler

    Pour vous abonner et recevoir toutes les mises à jour de Sampler, suivez simplement les étapes ci-dessous : 1. Connectez-vous à votre compte surapp.sampler.io 2. Cliquez sur l'onglet …

  4. Why don't I see any new samples to claim? - Sampler

    Every month, new questions are added to some users' accounts. You can increase your chances of matching by answering them if they appear on your account! But don't fret, if you don't see …

  5. What kind of samples will I receive? - Sampler

    Sampler matches you with products we know you'll love. Because of this and since we are adding new samples randomly, the samples you match with might not be the same as your neighbor …

  6. How do I know if my sample order was completed? - Sampler

    After claiming your samples, you can easily check through your Sampler account and email if your order was completed.

  7. How do I review the samples I've tried? - Sampler

    You will have a chance to provide feedback for every sample you've tried. You can wait for us to email you for your feedback or start the survey from your Sampler account. Was this article …

  8. Is Sampler free to sign up? - Sampler

    If these special offers aren't for you, no problem! Simply decline the offer and we will contact you the next time you match. Was this article helpful? How do I sign up or log in to receive free …

  9. When will I receive my samples? - Sampler

    Typically users receive their orders a couple weeks after claiming samples. However, it can sometimes take 3-4 weeks for orders to be delivered. If you want to check on your order status …